Privacy Policy

Privacy Policy - Braven

Introduction

This Privacy Policy describes how Braven ("we," "us," or "our") collects, uses, and shares your personal information when you visit or make a purchase from bravenofficial.com (the "Site").

Personal Information We Collect

Information You Provide

When you visit the Site, we automatically collect certain information about your device, including:

Web browser information
IP address
Time zone
Cookies installed on your device
Individual web pages or products you view
Websites or search terms that referred you to the Site
Information about how you interact with the Site

We refer to this automatically-collected information as "Device Information."

Order Information

When you make a purchase or attempt to make a purchase through the Site, we collect:

Name
Billing address
Shipping address
Payment information (including credit card numbers)
Email address
Phone number

We refer to this information as "Order Information."

Technologies We Use

We collect Device Information using the following technologies:

Cookies: Data files placed on your device that often include an anonymous unique identifier
Log files: Track actions on the Site and collect data including IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps
Web beacons, tags, and pixels: Electronic files used to record information about how you browse the Site

How We Use Your Personal Information

Order Information Usage

We use Order Information to:

Fulfill orders placed through the Site
Process payment information
Arrange for free shipping with an estimated delivery time of 10–15 business days
Provide invoices and order confirmations
Communicate with you about your order
Screen orders for potential risk or fraud
Provide information or advertising relating to our products (when in line with your preferences)

Device Information Usage

We use Device Information to:

Screen for potential risk and fraud (particularly your IP address)
Improve and optimize our Site
Generate analytics about customer browsing and interaction patterns
Assess the success of marketing and advertising campaigns

Sharing Your Personal Information

We share your Personal Information with third parties to help us operate our business:

Service Providers

Shopify: Powers our online store. Shopify's Privacy Policy
Google Analytics: Helps us understand Site usage. Google's Privacy Policy | Opt-out
Payment Processors: Process payments securely
Shipping Partners: Fulfill and deliver orders

Legal Requirements
We may share your Personal Information to:

Comply with applicable laws and regulations
Respond to subpoenas, search warrants, or other lawful requests
Protect our rights and the rights of others

Behavioral Advertising

We use your Personal Information to provide targeted advertisements or marketing communications. You can opt out of targeted advertising:

Do Not Track

We do not alter our Site's data collection and use practices when we see a Do Not Track signal from your browser.

Your Rights

All Users

Right to access personal information we hold about you
Right to request correction, update, or deletion of your personal information
Right to opt-out of marketing communications

US and European Residents (US GDPR/GDPR)

If you are a US or European resident, you have additional rights under data protection law:

Right to data portability
Right to object to processing
Right to restrict processing
Right to lodge a complaint with the Information Commissioner's Office (ICO) or your local supervisory authority

Legal Basis: We process your information to fulfill contracts with you (orders) or pursue legitimate business interests.

Data Transfers: Your information may be transferred outside of the US/EU to countries that provide adequate protection or under appropriate safeguards.

California Residents (CCPA)

If you are a California resident, you have rights under the California Consumer Privacy Act:

Right to know what personal information is collected
Right to delete personal information
Right to opt-out of the sale of personal information
Right to non-discrimination

Note: We do not sell personal information to third parties.

Data Retention

Order Information: Maintained for our records for up to 7 years as required by US law, unless you request deletion
Device Information: Retained for analytical purposes for up to 2 years
Marketing Information: Retained until you unsubscribe or request deletion

International Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in accordance with US data protection law.

Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Children's Privacy

Our Site is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

Contact Us

For questions about our privacy practices, to exercise your rights, or to make a complaint, please contact us:

Email: contact@bravenofficial.com
Phone: +44 7506 850981
Mail: Braven, 1209 Mountain Road Place Northeast, Suite R, Albuquerque, New Mexico 87110
Business Hours: Monday to Friday, 9:00 AM to 6:00 PM (GMT)

For data protection matters, you may also contact our Data Protection Officer at: contact@bravenofficial.com

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Website: ico.org.uk
Phone: 0303 123 1113
Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

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