Return and Refund Policy

Return and Refund Policy - Braven

Overview

At Braven, we want you to be completely satisfied with your purchase. This policy outlines our return and refund procedures to ensure a clear and fair process for all customers.

Return Policy

Return Window

Standard Returns: 7 days from the date of delivery
Holiday Returns: Items purchased between November 1st and December 31st may be returned within 7 days of delivery.

Return Eligibility

To be eligible for a return, items must meet the following conditions:

Item must be unused and in the same condition as received
Item must be in original packaging with all tags attached
Must include original receipt or proof of purchase
Item must not show signs of wear, damage, or alteration

Non-Returnable Items

The following items cannot be returned:

Items purchased with wholesale or bulk discounts
Personalized or customized items
Items damaged by misuse or normal wear
Items returned after the 7-day window

Return Process

Initiate Return: Contact us at contact@bravenofficial.com.com or call +44 7506 850981
Return Authorization: We will provide a Return Merchandise Authorization (RMA) number
Package Item: Securely package the item with the RMA number clearly visible
Ship Item: Send to the address provided in your RMA email

Return Shipping Address

Braven Returns Department
1209 Mountain Road Place Northeast, Suite R, Albuquerque, New Mexico 87110

Important: Please include your RMA number on the package. Returns without RMA numbers may be delayed or rejected.

Refund Policy

Refund Processing

Inspection: Once we receive your return, we will inspect the item within 3-5 business days
Notification: We will email you to confirm receipt and notify you of the approval or rejection of your refund
Processing Time: Approved refunds are processed within 5-7 business days
Credit Application: Refunds are applied to your original payment method within 7-10 business days

Refund Amount

Full Refund: Original purchase price minus any applicable restocking fees
Shipping Costs: Original shipping costs are non-refundable
Return Shipping: Customer is responsible for return shipping costs unless the item was defective or we made an error

Partial Refunds

Partial refunds may be issued for:

Items with minor signs of use
Items missing original packaging (but still in good condition)
Items returned after 7 days but within 15 days (50% refund)

Sale Items

Regular priced items: Full refund available
Sale items (marked down): Refund available within return window
Final sale items: No refunds (clearly marked on product pages)

Exchanges

Exchange Policy

We offer exchanges for:

Defective items
Wrong size (subject to availability)
Items damaged during shipping

Exchange Process

Contact us at contact@bravenofficial.com.com with your order number
Describe the issue and desired exchange
We will provide exchange instructions
Send the item to our returns address with the provided exchange authorization

Exchange Shipping

Defective Items: We cover all shipping costs
Size Exchanges: Customer pays return shipping; we cover shipping for replacement
Wrong Item Sent: We cover all shipping costs

Defective Products

Coverage

For defective products, we will:

Cover return shipping costs
Provide full refund or replacement
Offer repair when applicable and cost-effective

Defective Item Process

Contact us immediately upon discovering the defect
Provide photos of the defective item if requested
We will provide a prepaid return label
Choose between replacement or full refund

Late or Missing Refunds

If you haven't received your refund within the expected timeframe:

Check Your Account: First, check your bank account or credit card statement
Contact Your Bank: Contact your credit card company or bank, as processing times vary
Contact Us: If you still haven't received your refund after checking with your financial institution, contact us at contact@bravenofficial.com.com

Important: Please allow up to 10 business days for refunds to appear on your statement after we process them.

Gift Returns

Gift Purchases

Gift Receipt: If the item was marked as a gift and you have a gift receipt, you'll receive store credit
No Gift Receipt: Without a gift receipt, refunds will be issued to the original purchaser
Gift Cards: Gift card purchases are final and non-refundable

Damaged or Lost Returns

Protection Recommendations

For returns over £75, we strongly recommend:

Using trackable shipping service
Purchasing shipping insurance
Taking photos of the packaged item before shipping

Our Responsibility

We are not responsible for returns lost in transit
We cannot process refunds for returns we do not receive
Tracking information is required for lost package claims

UK Consumer Rights

Consumer Rights Act 2015

Under UK law, you have additional rights:

Right to reject: You can reject faulty goods and get a full refund within 7 days
Right to repair or replacement: For faulty goods after 7 days
Right to price reduction or final refund: If repair/replacement isn't possible

Digital Content Rights

For any digital products:

Right to receive content that matches description
Right to refund if content is faulty
Right to compensation for damage to devices

Contact Information

For all return and refund inquiries:
Email: contact@bravenofficial.com.com
Phone: +44 7506 850981
Business Hours: Monday to Friday, 9:00 AM to 6:00 PM (GMT)
Mailing Address: Braven, 1209 Mountain Road Place Northeast, Suite R, Albuquerque, New Mexico 87110

Response Times

Email: We respond to all emails within 24 hours during business days
Phone: Immediate assistance during business hours
Returns Processing: 3-5 business days after receipt

Policy Updates

This return and refund policy may be updated from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Continued use of our website after changes constitutes acceptance of the updated policy.

This policy is designed to provide clear, fair, and transparent return and refund procedures in compliance with UK consumer protection laws and Google Merchant Center requirements.