Shipping policy
Free shipping on all orders!
Hey Loyal customer. Our free delivery service will be with you within 5-9 working days (non Mainland UK delivery may take longer). All the info you need will be sent in your despatch email as soon as your package has left our warehouse.
What are your International delivery options?
Please go to bravenuk.com make an order.
Please note: Delivery outside the UK may be subject to local import duties, custom duties or taxes which are your responsibility where they apply. We know it sucks. Unfortunately we cannot advise you what these charges will be and Braven is not responsible for them.
What are your International delivery options?
Currently we don't offer shipping outside of the UK.
What does direct despatch/drop-ship mean?
Direct despatch (or drop-shipping) is the term used when the manufacturer/supplier sends an item directly from their warehouse to you and not from our own Braven warehouse.
As a result arrival times and delivery charges will vary, and it will be sent separately to any other product(s) in your order.
Postage Options: Courier options will vary from product to product, so please allow 4-8 days (UK)
What happens if I’m not in to receive my delivery?
All of our delivery carriers will leave you a ‘failed delivery’ card (sounds harsh, but honestly, it’s no reflection on you).
Couriers will attempt a second delivery the next working day but If you don't receive your parcel you can always use the tracking information in the email to re-arrange delivery to a different time or place.
If you’ve found yourself locked in a dungeon (we don’t judge) and haven’t managed any of the above, they will take your well-travelled parcel back to your nearest ParcelShop for collection within 5 days from the first delivery attempt. Don’t forget your ID, dungeon dweller.X
Email: contact@bravenofficial.com
Phone: +44 7506 850981
Mail: Braven, 1209 Mountain Road Place Northeast, Suite R, Albuquerque, New Mexico 87110
Business Hours: Monday to Friday, 9:00 AM to 6:00 PM (GMT)